📔Policy Refund for Guests

In this section, we outline the CryptoBed Policy Refund for Guests, designed to handle reimbursement cases for guests who encounter issues during their stay.

This process is designed to manage various scenarios, including:

• The Host cancels the reservation before arrival.

• The Host does not provide access to the accommodation.

• The Host does not state in the Listing that they, another person, or a pet will be present during the stay.

• The accommodation is not habitable at the time of check-in for any of the following reasons: o The accommodation, including bedding and towels, is not in adequate hygienic and sanitary conditions. o The accommodation contains health or safety hazards. o There are pests or infestations in the accommodation.

• The Listing contains a substantial inaccuracy, for example: o Incorrect accommodation type is indicated (e.g., entire place, private room, or shared room). o The number or type of rooms is incorrect (e.g., bedrooms, bathrooms, and kitchens). o The location of the accommodation is incorrect. o A service or special feature described in the Listing is not available or operational (e.g., pool, hot tub, bathroom: toilet, shower, or bathtub; kitchen: sink, stove, refrigerator, or other major essential appliances; electrical, heating, or air conditioning systems).

How claims work:

1. Reporting the issue or damage: If an issue or damage occurs during a guest's stay at a CryptoBed property, it's important to inform the host immediately. The guest should document any damages or problems and notify the host.

2. Attempting to resolve the issue with the host: In many cases, the guest and host can resolve the issue themselves. CryptoBed encourages guests and hosts to work together to address any problems or damages amicably and directly.

3. Filing a claim: If a friendly resolution cannot be reached, the guest or host can file a claim through Kleros courts https://resolve.kleros.io/. The claim must include specific details about the issue or damage, as well as any relevant documentation, such as photos or receipts.

4. Claim assessment: Once a claim is filed, Kleros will evaluate the provided documentation and make a decision on resolving the issue.

5. Claim resolution: If CryptoBed determines that the guest is entitled to compensation it will Refund the completely Reserve.

It's important to note that the claims process on Kleros can take time, and there may be some challenges along the way. However, the platform strives to resolve issues fairly and equitably for all parties involved. It's recommended to document any issues or damages with photos and maintain clear and respectful communication with the host or guest to facilitate problem resolution

Important: Claims must be initiated within 24h after check-in, as funds will be sent to the host at that time.

CryptoBed encourages both Host and Guest to solve the claim outside the protocol avoiding data collection and centralization